| Description: According to Gartner research "The number of IT organizations that have successfully transformed to running IT like a business will continue to increase as they improve IT management process maturity levels to IT service management and beyond." The reasons cited for the increase include regulatory compliance, Information Technology Infrastructure Library (ITIL), aligning IT with the business, IT business-centricity, IT accountability, improving IT service levels and lowering costs. In this report, you will learn how a growing number of IT organizations are making better business decisions and investments by aligning IT services to meet business needs. You'll also read Gartner's predictions and key findings on IT organizations transforming to an IT service management structure as a means to optimize and configuration management growth from regulatory requirements. |
